Privacy Policy

Effective Date: October 4, 2025

1. Introduction

MaleIQ LLC (“MaleIQ,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, or use our telemedicine services.

We comply with all applicable privacy and data protection laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and relevant state privacy laws.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:
Name, date of birth, address, phone number, and email.

b. Health Information (Protected Health Information – PHI):
Medical history, prescriptions, symptoms, and other information shared through consultations or forms.

c. Technical Information:
Device identifiers, IP address, browser type, and usage data collected through cookies or analytics tools to improve site performance.

3. How We Use Your Information

We use your information only for legitimate business and healthcare purposes, including:

  • To provide telemedicine and prescription services.
  • To verify your identity and process payments.
  • To communicate with you about appointments or treatment.
  • To comply with legal or regulatory obligations.
  • To improve the performance and security of our website.

We do not sell or share your PHI with third parties for marketing or advertising purposes.

4. Use and Disclosure of Protected Health Information (PHI)

We may use or disclose PHI in the following cases:

  • For Treatment: To provide or coordinate medical care.
  • For Payment: To bill and receive payment for healthcare services.
  • For Healthcare Operations: For quality assurance, audits, and compliance.
  • As Required by Law: When necessary to comply with federal or state law.

All disclosures are limited to the minimum necessary information required.

5. Data Protection Measures

We employ strict administrative, technical, and physical safeguards to protect your data:

  • Encryption of all data in transit and at rest.
  • Access controls to ensure only authorized staff handle PHI.
  • Audit logs to monitor access and compliance.
  • Secure U.S.-based servers that meet HIPAA standards.

6. Your Rights Under HIPAA

You have the following rights regarding your health information:

  1. Access: Request copies of your health records.
  2. Correction: Request updates to inaccurate or incomplete records.
  3. Restriction: Request limitations on certain uses or disclosures.
  4. Confidential Communication: Request contact in a specific format or address.
  5. Accounting of Disclosures: Receive a list of disclosures made about your PHI.
  6. Copy of Policy: Request a printed or digital copy of this policy at any time.

To exercise any of these rights, contact our Privacy Official (below).

7. Data Retention

We retain your information only for as long as necessary to fulfill legal, medical, or operational obligations, unless a longer retention period is required by law.

8. Breach Notification

In the unlikely event of a breach involving your PHI, we will notify affected individuals promptly, consistent with HIPAA and HITECH breach notification requirements.

9. Cookies and Analytics

We may use cookies and analytics tools to improve your browsing experience. These do not access or store PHI and can be managed through your browser settings.

10. Contact Information (Privacy Official)

If you have any questions, concerns, or requests related to privacy or your health information, please contact:

Privacy Official:
Marko Mavrak
Email: privacy@maleiq.com
Phone: +1 (628) 877-5431
Mailing Address: 1021 E Lincolnway, Suite 8875, Cheyenne, WY 82001

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with a revised effective date.