Once your medical intake form is completed and approved by our licensed provider, your prescription will be sent to the pharmacy for fulfillment. Orders typically ship shortly after approval. You’ll receive a tracking number via email as soon as your order is handed off to the carrier.

Occasionally, carrier delays happen due to weather or logistics issues. Your order is not temperature-sensitive, so extended transit time won’t affect the product. If it hasn’t arrived within a few business days, please reply with your order number and we’ll contact the carrier to help locate or reroute your package.

We’ve got you covered. If your package is lost in transit or hasn’t arrived at the shipping address you provided, we’ll work with the carrier to locate it. If it cannot be found, we’ll reship your order at no cost. Please send us your order number so we can start the process.

Yes. Every customer must complete a brief medical intake form and verify their identity before a prescription can be issued. It’s a quick and secure process. You can find the form linked on your order confirmation page and in your email.

If our medical team determines that you’re not eligible for the medication for any reason, you’ll receive a full refund. No questions asked.

We’ve got you covered. If your package is lost in transit or hasn’t arrived at the shipping address you provided, we’ll work with the carrier to locate it. If it cannot be found, we’ll reship your order at no cost. Please send us your order number so we can start the process.

Our products are offered on a subscription basis for your convenience. This is noted at checkoutand your card will be charged at regular intervals unless canceled. If you’d like to make changesor cancel, just reach out to us at hello@maleiq.com — we’re happy to help.

You can cancel anytime by emailing hello@maleiq.com. We recommend doing this before yournext billing date. You can also log into your MaleIQ account to manage your subscription directly.

Absolutely! Just log into your account at maleiq.com before your next order ships. You canupdate your shipping address and payment method at any time.

Due to State and Federal regulations, we’re unable to accept returns on prescriptionmedications once they’ve shipped. If your medication arrives damaged or goes missing intransit, contact us at hello@maleiq.com for help.

Yes! We accept returns on unopened, non-prescription items within 30 days of purchase. You’lljust need to cover return shipping. Contact us with your order number and reason for return, andwe’ll send detailed return instructions.

We’re so sorry to hear that. Please email hello@maleiq.com with a photo of the damaged itemand your order number. We’ll provide next steps and get this resolved ASAP.

MaleIQ partners exclusively with The Pharmacy Hub, a licensed and accredited pharmacy located at 1594 NW 159th St, Miami, FL 33169. All prescriptions are filled and shipped directly from this US-based pharmacy to ensure quality, safety, and compliance.

100%. Your medical history, identity, and payment information are all securely stored andprocessed in compliance with HIPAA and privacy regulations.